Last updated: July 23, 2025
1. Introduction
This Refund Policy outlines the terms and conditions for refunds and cancellations for services provided by Road-drive Driving Academy.
We aim to provide high-quality driving instruction services, but we understand that circumstances may arise where cancellations or refunds are necessary.
2. Individual Driving Lessons
2.1 Cancellation by Student
- More than 48 hours' notice: Full refund or lesson rescheduled at no additional cost.
- 24-48 hours' notice: 50% refund or lesson rescheduled with a £10 rescheduling fee.
- Less than 24 hours' notice: No refund will be issued.
2.2 Cancellation by Road-drive Driving Academy
- If we need to cancel a lesson for any reason, we will offer you a full refund or reschedule the lesson at no additional cost.
- If your instructor is more than 15 minutes late for a lesson without prior notice, you will be entitled to a free lesson or a full refund.
3. Block Bookings
3.1 Cancellation by Student
- Cancellation of entire block: If you wish to cancel your entire block booking, the following refund terms apply:
- More than 7 days before the first lesson: Full refund minus a £20 administration fee.
- Less than 7 days before the first lesson: 75% refund.
- After the first lesson has taken place: Refund for unused lessons minus the difference between the block booking discount and the standard lesson rate.
- Cancellation of individual lessons within a block: Individual lessons within a block booking follow the same cancellation policy as individual driving lessons (see Section 2.1).
3.2 Expiry of Block Bookings
Block bookings expire 6 months after purchase. Any unused lessons after this period will not be refunded unless agreed otherwise in writing.
4. Intensive Courses
4.1 Cancellation by Student
- More than 14 days before course start date: Full refund minus a £50 administration fee.
- 7-14 days before course start date: 75% refund.
- 3-7 days before course start date: 50% refund.
- Less than 3 days before course start date: No refund.
- After course has started: No refund.
4.2 Rescheduling Intensive Courses
If you need to reschedule an intensive course, the following fees apply:
- More than 14 days before course start date: No fee.
- 7-14 days before course start date: £50 rescheduling fee.
- Less than 7 days before course start date: £100 rescheduling fee.
5. Pass Plus Courses
5.1 Cancellation by Student
- More than 7 days before course start date: Full refund minus a £20 administration fee.
- 3-7 days before course start date: 75% refund.
- Less than 3 days before course start date: 50% refund.
- After course has started: No refund for completed modules, partial refund for uncompleted modules.
6. Theory Test Support
6.1 Cancellation by Student
- More than 48 hours before scheduled session: Full refund.
- Less than 48 hours before scheduled session: No refund.
6.2 Digital Materials
Once digital theory test materials have been provided, no refund will be issued.
7. Special Circumstances
We understand that special circumstances beyond your control may arise. In cases of serious illness, bereavement, or other exceptional situations, please contact us, and we will consider these on a case-by-case basis.
Documentation may be required to support claims for refunds under special circumstances.
8. How to Request a Refund
To request a refund, please contact us:
- By phone: (555) 123-4567
- By email: refunds@Road-drivedriving.com
- In writing: Road-drive Driving Academy, 123 Driving Street, Cityville, CV1 2AB
Please include your name, contact information, booking details, and reason for the refund request.
9. Processing of Refunds
We will process approved refunds within 10 working days of approval. Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.
10. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.
11. Contact Information
If you have any questions about this Refund Policy, please contact us:
Road-drive Driving Academy
123 Driving Street
Cityville, CV1 2AB
Email: info@Road-drivedriving.com
Phone: (555) 123-4567